TERMS AND CONDITIONS

For online shopping at http://www.ponk.cz/ (further described as "portal"), operated by Květa Lukešová, Amforova 23, CZ-155 00 Prague 5, Czech Republic (further described as "operator"), info@ponk.cz, IČO: 64383202

These Terms and Conditions describe the mutual rights and obligations of the parties involved in the sale of goods between the operator of the portal and the buyer.

The Terms and Conditions apply to all sales on the portal. All items purchased can only be used for personal purposes. All other usage is only possible by written permission of the operator or owner of the intellectual property.

Merchandise can be ordered online, by email at info@ponk.cz, by telephone +420 777 125 543 or, if the operator is online, via SKYPE, username: ponk-info

All prices listed are final. The prices don't include packing and shipping expenses.

Packing and Shipping for orders paid by bank transfer are 110,- CZK

Packing and Shipping for orders shipped Cash On Delivery (COD) is 145,- CZK

Packing and Shipping to the Slovak Republic is 230,- CZK for bank transfers and 290,- CZK COD.

The shipping agent will ask for the equivalent total in Euros according to the daily exchange rate of the Czech National Bank.

Packing and Shipping is free for orders over 4.000,-  CZK within the Czech Republic and over 5.000,- CZK to the Slovak Republic.

For orders online use the shopping cart. After putting the merchandise into the cart (marked as "add to cart") you can check it by selecting "shopping cart". In the cart you can change delete or change the number of items ordered and update the total by selecting "update". You can then proceed to checkout. By clicking "checkout" you will be asked to fill in your information (first and last name, shipping and billing address, email, telephone) and/or your username and password. You will also be asked for your method of payment. Before placing the order you can check the information entered. By selecting "order" the order will be sent off for processing. Upon receipt of the order you will receive and automated confirmation of your order. 

When ordering by email, telephone or SKYPE you will be asked to supply your information (first and last name, shipping and billing address, email, telephone) and the type and amount of merchandise selected. Upon receipt of your order, you will be sent an email listing the order to your email address. Should you want to proceed with the order, confirm the order by replying to the email listing the order sent to you by the operator. Your order will be considered final upon receipt of your confirmed order email.

The buyer agrees to supply the operator with all the information necessary for the transaction (first and last name, shipping and billing address, email, telephone).

The operator reserves the right to contact the buyer by telephone should there be missing or incorrect information, etc.

PAYMENT AND DELIVERY

The buyer agrees to accept the merchandise ordered and pay the total amount including shipping and handling.

When choosing COD the total amount is due upon receipt of the merchandise.

When choosing payment by bank transfer, please wire the total amount within 7 days to the following account: 4159119001/5500. When paying by bank transfer it is necessary to enter the variable symbol, which is your order number. You can find your order number on the email confirming your order.

The delivery time is usually 2-3 weeks, if not stated differently in the order confirmation, starting at the receipt of your order when paying COD or the receipt of your funds when paying by bank transfer.

A copy of the bill is always enclosed with the merchandise.

You can also personally pick up the merchandise in Prague upon prior agreement by telephone. Payment is cash only.

All merchandise is being sent by PPL. PPL will deliver  the merchandise directly to the buyer's address. COD payment is always in cash. We recommend having the exact amount ready. Shipments within the Czech Republic are usually delivered the following business day. Shipments to the Slovak Republic take usually 2 business days.

PPL will contact you by telephone to let you know the exact delivery time. The buyer is aware that the seller has no influence over the exact time of delivery.

The buyer agrees to receive the merchandise from the shipping agent, check the package for damage and immediately notify the shipping agent of any damage. If the package seems damaged or opened, we recommend not to receive the package. By signing for the package the buyer confirms that the package is undamaged.

RETURNS

The return guarantee applies to production faults or other faults with the exception of the following:  wrong handling or application, other usage of the product than it is designed for, mechanical damage or wear and tear.

Instructions for correct usage of the product are usually enclosed with the product and can viewed at http://www.ponk.cz

The return guarantee does NOT apply if:

a. the merchandise was damaged during shipping. it is the responsibility of the buyer to notify the shipping agent and the seller immediately of any damage to the package.

b. the merchandise was damage due to wrong or inappropriate installation/application (appropriate application is described in the instructions, should they exist for the product)

c.  the merchandise was used in conditions it wasn't design for (appropriate use is described in the instructions, should they exist for the product)

d. the merchandise was damaged by force of nature.

e. the merchandise was damaged through exposure to excess wear or other inappropriate usage (appropriate use is described in the instructions, should they exist for the product).

Should the buyer notice faulty merchandise, it his/her responsibility to immediately notify the seller within 3 days by certified mail.

The return claim must contain the date of delivery of the merchandise, its name, the number of faulty items and a detailed description of the faults.

The operator cannot be held responsible for damages to surfaces or materials.

The buyer has the right to return merchandise within 14 days from receipt of the merchandise. The merchandise must be sent via courier or certified mail to the operator's address, in the original packaging, complete, undamaged, unused and unopened. Merchandise is considered used if the application of the product has already begun (for example the transfer foil removed). The merchandise cannot be returned COD, all merchandise returned COD will not be accepted by the seller. 

The seller reserves the right to judge the actual condition of the merchandise returned. The seller also reserves the right to deduct any handling charges should they occur.

PRIVACY

In order to process your orders we need a certain amount of your personal information. We respect your privacy and therefore try to minimize the amount of data required. We use your email address and occasionally your telephone number exclusively to communicate with you regarding your order and to notify you periodically of any news or special offers. You can unsubscribe any time by replying to our promotional mail sent to you. We will never distribute your personal information to other companies for any reason.

We are required to ask for the following information from you: First and last name, shipping address, billing address, telephone and email. This information is needed for your identification, for communication with you, for billing and shipping. Should you shop as a company will be also need the business address as well as your tax ID number.

By using our online store you agree with the above listed terms and conditions.